studio policies

Please read these Studio Policies carefully before attending your session. By booking or participating in a session, you are taken to have agreed to these policies and procedures.

Cancellation policy

Nicole René Pilates has a strict 24 hour cancellation policy. Full fee will be charged for late cancellations or no shows. Cancellations may be made via hello@nicolerenepilates.com. Exceptions to this policy will be made only in case of emergency and at the sole discretion of the owner. 

No Show policy

If you arrive late, you will still need to finish at the allotted time. If you are more than 20 minutes late without prior notice or agreement, we retain the right to refuse your session.

Failure to show at the appointment time will result in the full fee being charged. 

Payment

Payment can be made via cash, card or direct deposit. Prior to your session, you will be provided with further details for card and direct deposit payments. 

All sessions are by appointment and must be paid on or prior to the day of appointment. 

All class packs are non-refundable, non-transferable and expire within 3 months of first use. Exceptions to this policy are at the discretion of the owner.

Studio Guidelines

Pilates is a physical practice that is best experienced under the guidance of a professional instructor. This often includes the use of hands-on assistance to guide your practice and correct technique. This is always done in a respectful and professional manner. If you have any concerns about this or wish to not have hands-on assistance during your session, please discuss this with your instructor. 

Schedule & Other Changes

Nicole René Pilates reserves the right to update class schedules, pricing, instructors, and studio hours at any time without notice. 

Agreement to Policies & Terms

By participating in Nicole René Pilates sessions, you acknowledge that:

  • Pilates is a form of exercise that could cause pain and/or injury if done without the correct focus, intent and form as instructed by the instructor.

  • You take full responsibility for your health and safety, and accept all risks associated with exercise, including the risk of personal injury, property loss or death. If you have any concerns regarding starting a new exercise regime, you should seek the advice of a medical professional before commencing your sessions.

  • You release Nicole Vicenzino and Nicole René Pilates from any claims or liabilities related to your participation.

By booking or participating in a Nicole René Pilates session, you confirm that you have read, understood and agree to these policies, terms and conditions.